If you are locked out of online banking, simply following these steps:
- Click on Forgot ID/Password in the login box (a new window will open)
- Click "Go to Password Reset" which takes you to an instruction box. Here you will need to enter your:
- Last four digits of your Social Security Number*
- Email Address*
- Account Number*
- Date of Birth*
- Click "Submit"
Upon submitting the form successfully, a temporary password will be sent to your email address on file. You will be prompted to change the Temporary Password once you log in.
Passwords must contain 3 of the 4 criteria: Upper Case Letter, Lower Case Letter, Number or Special Character (excluding the ~). You cannot use one of your last 3 Passwords.
*The information you enter must match our records.
Need help? Stop in or call us at 410-534-4500, and press 2.