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First of all let me congratulate the Johns Hopkins FCU for the excellent service they provide. Ever since I moved my accounts to the Credit Union, I stopped paying banks all kinds of fees. A big chunk of my money went to pay "BANK FEES" Now that I do business with JHFCU, I am managing my money better and know exactly what I have.
- Maria M
Joining JHFCU was certainly one of my best financial moves and your people continue to define service to the max. I am adding to the testimonial to expand it across two lines.
I've been with you all a long time, and I've enjoyed the great service. I get quick replies, convenient money management tools, and interesting financial information.
I couldn't be happier with the customer service that I have received the past two times that I have needed a loan. Everything was done over the phone in a professional, timely manner. I love being able to sign the documents electronically and the disbursement options!! Thanks!!!
Both locations have wonderful staff that just make the whole banking experience easy and stress free. Glad to be a part of a credit union that makes each transaction the best transaction. Wish all financial institutions were on the same level as JHFCU. You guys are wonderful.
I have never in my whole borrowing history been so impressed with the ease of this process. And Ms. Smith is phenomenal!!! Please ensure she is congratulated on her professionalism, organization and commitment to results. Because of my experience with her, I will surely look at JHCU for future borrowing.
Tina Horn was exceptional to work with. She was flexible and made the loan process for our new vehicle, seamless! Give her a bonus. Great customer service. Thank you!
Excellent service. I love the fact that you can do all your transactions with the bank, online.
I am renovating my home, and have run into expenses I did not anticipate. I had already taken out a 20K loan, and still needed more cash to pay contractors. I called, and the representative answered, helped me kindly, and had my loan re-upped to the 20K in a very short period of time. I will now be able to complete and sell my house. Thank you!!!
Spoke to Michele on Jan 29th... She was very helpful and very patient with me in regards to what I was calling about. She also answered and was very helpful answering questions about a change in my direct deposit. I don't usually do this, but her help, kindness and professional attitude stood out which prompted me to want to acknowledge her.
- M. F.
Couldn't ask for a better credit union. You guys are great and have always gone out of your way to assist me in my loans. Fantastic Job!
- B. C.
Kathy & Diane have been wonderful to work with. We did all this work over the phone and as a working mother of 3 children, I appreciated all the time saved. Everyone was very nice and I could not be more pleased with the service JHFCU provided. The Docusign option was the icing on the cake. Thank you so much for being amazing!
- E. W.
I know that everyone is extremely busy at the CU so I called the day before around 4:50p to follow-up on my loan status. I want to commend Ms. Tina Horn for her exceptional help in getting my loan processed. When I opened my email this morning, I was very pleased to find Ms. Horn’s e-mail regarding my approved loan. I truly appreciate her time and effort in helping me. It has made all the difference for me to know that I can take care of important things now. Kudos to the electronic process it was very easy and efficient.
- H. C.
Reopened my account after several years because I was in car market and they had excellent loan rates. From the time I sat down with my customer service rep (Tiaira) to walking out with a blank check loan took only 20 minutes. Great customer service and a rate the car dealer could not touch. The 1% rebate was a cherry on the top..
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