I believe that the JHFCU really has the best interests of its customers at heart. My husband and I have been most satisfied with the services and are so glad that we left Bank of America. Based on my recommendation, my daughter got her house mortgage through JHFCU."
The service I get each and every time when I visit or talk on the phone is exceptional. Even if I don't get what I want, every time I am satisfied because your reps know how to treat and talk to people. That goes a long way. I've been banking with you since 2004 and have always been treated with respect. That in itself goes a long way. Whatever training you give you need to give suggestions to the big banks.
It feels more friendly, student-oriented and approachable than the big banks I had experience with so far.
The overall management and staff make being a credit union customer easy. With recent activities such as fraud and excessive fees by big banks like Wells Fargo and Bank of America, make JHFCU the one and ONLY choice for me.
- R. M.
Been a member since 1977 and have never had a problem...they've only improved over time.
I've been with this credit union for about 14 years and it's one of the best financial moves I've ever made.
- Dewayne D.
There are a lot of great perks, incentives, and advantages associated with JHFCU.
- Maryann W.
It was so easy! Everything happened via email, and the loan was approved and handled within a very short amount of time.
- Laurie M.
Needed a small loan for an older vehicle. Julia Brunner explained that the car I was considering was too old to qualify for an auto loan but she could do a signature loan. She explained the difference, got my information, and within a few minutes I had a decision. She was extremely helpful and efficient on the phone. In less than an hour I had the necessary funds in my hands. It was even very close to closing time (on a Friday mind you!) and she offered to assist if the branch was closed. What great service! These things can be stressful and complicated... I felt none of that. Thank you Julia for your kind assistance. Absolutely will consider JHFCU for any additional needs.
- Paul R.
I had a wonderful experience working with Kristy Jacobs today, she went above and beyond to help me with a banking issue I had that was my error. I've told several co-workers about her service and directed them where to go to sign up for their own account. Thanks again JHFCU!!
Been a member over 20 years. Never a problem. Even after I retired, they'll still be "my credit union."
Opened my account as a part-time employee in the medical school in 1984, after changing to a full-time position on the main campus in 1986 finally left JHU in 1988 but kept the account. I haven't been in Baltimore since 1996 and have moved several times since then, but the credit union is a constant. Always get good help when I call, on-line access is easy; no reason to change after all these years. Good job!
- Paula M. - Member Since 1984
I have been a JHFCU member since 1998. My opinion is JHFCU is the best credit Union there is, from car loans, personal loans, winter wonder loans, skip a payment, they have been there for me so many times, I love my credit union.
A member of JHFCU since 1989, I have purchased several cars and had other loans with the CU over the years, many of them facilitated by Sharon Battaglia. Sharon is, hands down, the best loan officer I have ever worked with, from any financial institution. She knows her business thoroughly, is always kind, patient and thoughtful, and never places herself above the customer.
I love you guys. Especially the credit repair service and just in general. I have never stayed with a bank this long. Thank you JHFCU FOR MAKING MY LIFE A LITTLE BETTER!
- Cassandra T.
Ashley was so sweet to my 6-year-old daughter opening up her 1st account. She was patient and took the time to explain things at her level and to answer all her questions. Thanks for being a part of our neighborhood.
- Charles A.
I have been a JHFCU member for many, many years. I cannot imagine doing business with any other financial institution!
- Jeanette R.
I have been a member with the Johns Hopkins Federal Credit Union for several years and I have been pleased since opening my accounts with them. When I purchased a used car at Carmax, they made the process smooth and seamless. The customer service I have received when traveling has been great as well. They contacted me immediately when my debit card was compromised a few years ago. The level of security precautions that they take are second to none. I am highly pleased with my membership at the Johns Hopkins Federal Credit Union and thank them for all that they do for members
- Ababa K.
Reopened my account after several years because I was in car market and they had excellent loan rates. From the time I sat down with my customer service rep (Tiaira) to walking out with a blank check loan took only 20 minutes. Great customer service and a rate the car dealer could not touch. The 1% rebate was a cherry on the top..
I know that everyone is extremely busy at the CU so I called the day before around 4:50p to follow-up on my loan status. I want to commend Ms. Tina Horn for her exceptional help in getting my loan processed. When I opened my email this morning, I was very pleased to find Ms. Horn’s e-mail regarding my approved loan. I truly appreciate her time and effort in helping me. It has made all the difference for me to know that I can take care of important things now. Kudos to the electronic process it was very easy and efficient.
- H. C.