Online Bill Payment FAQ

Online Bill Payment FAQ

  • How do I sign up for Online Bill Payment?

  • What browser versions are most compatible with Online Banking?

  • How Long Does it Take for a Payment to Reach My Payee/Vendor?

  • If My Payment Clears My JHFCU Account, Does That Mean the Vendor Received It?

  • Why am I being asked to accept 3rd party cookies for Bill Payment using Firefox, Safari or IE?

  • I can't launch Bill Payment. What can I do to fix this problem?

  • How do I cancel my Bill Payment service?

  • How do I add the joint owner on my account to a bill payment so both names appear on a payment?

  • I paid this bill by with my JHFCU online bill payment. It was processed as a check payment and my account has been debited. However, the image is illegible and the company has not given me credit. What do I do?

  • I paid this bill by with my JHFCU online bill payment. It was processed as an electronic payment and my account has been debited. However, the company has not given me credit. What do I do?

  • What do if I do if my check was not received by my payee via Online Bill Payment?