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How long does it take for a payment to reach the intended payee?
Payment credits depend on when you make the payment, the type of payment (electronic or mail), and the vendor's processing method. If the payee isn’t set up for electronic payments or if you choose to pay by check, it typically takes about 10 business days for the payment to be received. When scheduling a payment, the expected receipt date is shown, but this timing is not guaranteed. JHFCU cannot influence the processing speed.
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How do I opt out of online bill pay?
You must complete a Bill Payment Cancellation form to cancel your service. You can cancel your Bill Payment account online by logging into your account, going to the Online Services tab, and selecting Bill Payment Cancellation.
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What do if I do if my check was not received by my payee?
Check payments can take longer than electronic payments. Checks are mailed via the US Postal Service and may face delays due to holidays, weekends, or other factors. Allow extra time for checks to be received by payees. Inform payees that the check will arrive in a plain envelope, which may not be easily recognizable. If a check is not received within 15 business days, contact us to check if it cleared or to place a stop payment (a stop payment fee may apply).
