Payments processed as checks can take longer than electronic payments. While the processing time by the Bill Payment service is typically the same (processed the day the request is submitted, as long as it’s before the cutoff for processing), they can take longer to be received by the payee. The checks are mailed via the US Postal Service, so you have the possible delays you have with anything sent through the mail (i.e. holidays, weekends, traffic, etc.) Please allow for a longer period for receipt with payees that are paid by check. Also, alert the payee, if possible, that the check will arrive in a plain envelope and may not be easy to recognize as your payment.
If your check was not received within 15 business days of being issued, please contact us. We will be able to tell you if the check cleared, or place a stop payment if needed (stop payment fee may apply).