Checking Account FAQ

Checking FAQ

• I paid this bill by JHFCU check and it cleared. The image is illegible and the company has not given me credit. What do I do?

  Unfortunately, dispute rights with check payments are limited to the physical paper check – not good and services received.  Unless there is something altered or unauthorized on the check, we have limited recourse.  JHFCU will attempt to work with you to resolve the issue with the other financial institution, but successful outcomes are not guaranteed.

• I paid this bill by JHFCU check and it still has not cleared. What do I do?

  First you should contact the recipient to ask if they received the payment—they may have a backlog in processing. If they have not received the check, and you feel reasonable time for the mail has taken place, you may want to place a temporary or permanent stop payment on the check. 

• I paid a vendor by check, and it cleared my account, but there is no image. Can I get an image?

  If the check was not converted to an ACH, JHFCU can provide a copy; if the check was converted, we can work with the vendor’s bank to obtain a copy – the other bank may assess a fee.

• I have an automated payment being debited from my JHFCU account. I want to stop it. What do I do?

  The best way to stop the payment is to contact the vendor who is submitting the request.  But if they are unresponsive, you can request a one-time stop payment or a permanent stop payment of ACH debits.  A one-time stop payment is used stop one specific payment for the date and amount you request.  A permanent stop payment will cancel all future payments to that vendor payee.  To request a one-time or permanent stop payment for automated debits, you will need to complete the Stop Payment Form.  PLEASE NOTE THAT DEPENDING WHERE THE ITEM IS IN THE PROCESSING, THE STOP PAYMENT REQUEST MAY NOT BE EFFECTIVE.  Contact our Member Service area for assistance at 410-534-4500.