Contact Us

Main Phone Numbers and TeleBranch 24

Local: 410-534-4500
Toll Free: 1-800-JHFCU-70 (1-800-543-2870) if calling outside the Baltimore metro area

Mailing Address

Johns Hopkins Federal Credit Union
2027 E. Monument Street
Baltimore, MD 21205

Fax Numbers

East Baltimore Branch: 410-342-1160
Loan Fax Line: 410-342-1161
Homewood Branch: 410-889-7303
Bayview Branch: 410-558-9037

E-mail Address:*
Contact NCUA 
Routing Number: 252076235


Credit Card/ATM/Visa Debit card

Activation/PIN Selection or Change: 1-800-992-3808

Lost/Stolen/Other Issues

During Business Hours: 410-534-4500 or 800-543-2870, press 2

After Business Hours: 410-534-4500 or 800-543-2870.
  • For DEBIT/ATM Card, press 5.
  • For Credit Card, press 6.

Please note that JHFCU will never ask for your full Social Security Number, Card PIN, or CV2 code.  If you get a call asking for that information, it is most likely a scam. Click here for more details on how to protect your account and card.


*If you would like to send us general comments, questions, or concerns, please e-mail us at (please do not include sensitive information, as this is not a secure email).

For secure messaging about your account, please log in to you account and select the "Contact Us" link.

If you would like to send us feedback about one of our employees or an experience you had at one of our branches, please fill out our Online Employee Comment Card.