DeposZip FAQ

DeposZip FAQ

• Can any type of check be scanned for deposit?
  Savings Bonds, foreign checks, checks marked with "non-negotiable", incomplete checks, post-dated checks, checks that contain evidence of alteration, checks purported to be a lottery or prize winning and checks previously submitted for deposit are not acceptable for scanning.
• What type of accounts can I scan deposits into?
  Deposits can be scanned into Savings, Checking, and Money Market accounts. 
• How do I get a copy of my deposit?
  1. Once logged into your account on your PC, click the "DeposZip" menu option.
  2. Click the "Start Check Deposit" button.  

  3. Click on the folder icon in the upper right corner of the screen
     
     

  4. Click on the PDF icon to the right of the deposit to view the deposit details, check images, and download.

       

• I am receiving an “Image Quality Error” when I upload a check image.

  Check images must meet certain minimum quality requirements to conform to industry standards. To determine the specific error conditions that exist, click on "IQ Errors".

  Common errors include the size of the image. Check images must be greater than 2.3" (460 pixels) and less than 4.5" (900 pixels) high and greater than 5.7" (1140 pixels) and less than 9.4" (1880 pixels) long. An error can also occur if the front and rear check images are different in size.

  Errors can also result from an image being too light or too dark, or if the image has excess spot noise (dark regions on the scanned image).