Credit Card FAQ

My New Credit Card

  • How Long Will It Take To Get My Card?

  • When Does My Card Expire?

Activate or Select a New PIN for my Credit Card

  • How Do I Activate My Card?

  • How can I Change my PIN (Personal Identification Number)?

  • What Do I Do If I Forget My PIN?

Co-Applicants and Authorized Users

Rewards Points

My Rate and Credit Limit

  • How Will I Know What My Rate Is?

  • Will My Rate Ever Change?

  • What Will My Limit Be?

  • How Can I Increase My Limit?

  • Will My Limit Ever Be Decreased?

Lost, Stolen, or Damaged Credit Card

  • What If My Card is Lost, Stolen or Damaged?

  • How Do I Get a Replacement Card?

Making Payments

  • How Can I Make a Payment?

  • When Will I Receive My Credit Card Statement?

  • When Is My Payment Due?

  • What If My Payment Arrives Late?

  • How Much Will My Payment Be?

  • What Happens If I Pay My Bill On Time, But The Check I Use Is Returned (Bounced)?

  • I Used To Carry A Balance, But Paid My Account In Full This Month; Why Was I Charged a Finance Charge?

Cash Advance and Balance Transfers

  • How Can I Make a Cash Advance?

  • Can I use my Visa Credit Card as an Overdraft Source?

  • When Will the Cash Advance Fee Be Applied To My Account?

  • How Much is the Cash Advance Fee?

  • How Can I Do a Balance Transfer to Pay Another Outside Credit Card?

Other Frequently Asked Credit Card Questions

  • When Will a Transaction Show on My Account?

  • When Will the Pending Hold Drop Off, if the Hold Was For Something That Didn't Match Up?

  • How Do I Dispute a Transaction?

  • How do I report Fraudulent Transactions?

  • What Should I Do if I Am Planning To Travel Out of the Country?

  • What if my card is Blocked?

  • Where Can I Find My Credit Card Information Online?