If you are locked out of online banking, simply following these steps:
1. Click on Forgot Password in the login box
- Enter your Account Number or User ID and Random Captcha Security Code
- Click "Log In"
2. Click "Forgot Password" which takes you to an instruction box
3. Click "Go To Password Reset"
4. Enter the required information
5. *Click "Submit"
6. Upon submitting the form successfully, a temporary password will be sent to your email address on file.
7. You will be prompted to change the Temporary Password.
8. Note that Passwords must contain 3 of the 4 criteria:Upper Case Letter, Lower Case Letter, Number or Special Character (excluding the ~). You cannot use one of your last 3 Passwords.
*The information you enter must match our records.