Website Security Policy

Website Privacy

As a general policy, we do not automatically collect personal information from our website users. We do collect and store information on the domain used to access our website, the internet address of the website from which a user links to the Credit Union’s website and the date and time of the visit to our website. This information is used only to measure the number of visitors to our website and the route user travels while within the Credit Union’s website to better serve users in improved design and site navigation. 


Our website may use cookies (small text files) to collect anonymous data for improving our website, services and information security. Our cookies do not collect or store any confidential or sensitive information. We used cookies only to enhance a member’s online banking session and ease navigation through our website.

Online and Mobile Security

The strength of your login credentials is an integral element of the protection.

User ID Requirements

  • Must be 8 to 25 characters
  • Cannot contain special characters
  • Cannot contain spaces
  • Can contain number, but not your account number

Password Requirements

  • Must be 8 to 25 characters
  • Must contain a combination of letters (upper and lower case), numbers and special characters (excluding ~)
  • Cannot contain your Account Number or Social Security Number
  • Cannot contain your user name or email address

Multifactor Authentication

When you attempt to login from a new computer/device, or perform certain transactions or functions within the system, you will be required to complete the Google reCAPTCHA and be prompted to answer one of your challenge questions. You may also elect to receive a one-time security code to either a phone number or email you provide during setup for added security. 

Third Party Links

A link to a third party website (“linked site”) does not mean that we endorse or accept any responsibility for the content, functioning or use of such linked site, and you enter any such website at your own risk. If you decide to access linked sites, a pop-up will remind you when you leave the JHFCU site. You agree that we have no control over or liability for information on linked sites. You should be aware that linked sites may contain rules and regulations, privacy policies, security policies, and other provisions that may differ from those practiced by JHFCU.