FAQs

Online Banking

Questions

Have questions? We have answers. Find quick answers to common questions about our accounts and services.

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Can I make deposits with my mobile device?

Yes! To make deposits with your mobile device, download our JHCU app from the app store and get started with DeposZip—our innovative, on-the-go method of depositing checks.

Is Online Banking safe?

Yes, our Online Banking system is safe, secure, and reliable. The system will accept three (3) invalid password attempts before locking the account. As an additional security measure, JHCU requires a CAPTCHA code and Multi-Factor Authentication before you can access your account. We advise you not to share your password with others, or to keep it in any place readily accessible to others.

How can I find my account number within Online Banking?

There are several ways to find your account number within Online Banking. You can go to:

  • Online Services > Direct Deposit Information
  • Online Services > E-Statements (or by viewing your paper statements)
  • Accounts > Export Activity (this puts the account number at the top of the file
  • Online Services > Check Request – displays account number
  • Online Services > Check Copy – displays account number.

What functions are available through Online Banking Account Access?

You can conduct transfers, view transactions, verify cleared checks, view account history, receive online statements, make check withdrawals, make deposits (via DeposZip), pay bills electronically via online Bill Payment, access MoneyMap, apply for loans, and much more.