Ca$hPerks
Questions
Have questions? We have answers. Find quick answers to common questions about our accounts and services.
How does Ca$hPerks Rewards work?
Begin earning cash back, from a few cents to over $100, on select JHCU Visa Debit Card transactions. All you need is our Visa Debit Card and Online Banking to participate. To make things even better, you’re automatically enrolled – no action needed!
- When available, your personalized offers will appear in your Online Banking dashboard under Cashback Offers. New offers will be labeled “New” until you click to activate them.
- Make a qualifying purchase using your Visa Debit Card. Be sure to read the offer details!
- Watch your Earned Rewards grow and receive your Ca$hPerks rebate each following month.
Take advantage of as many offers as you’d like. And best of all, the system is secure and anonymous—your personal information is NEVER shared with the retailers, so you won’t be bombarded with any external solicitations.
What if I no longer want to receive Ca$hPerks offers?
If you ever decide you no longer want to receive Ca$hPerks offers, you can opt out by selecting View All Offers, then Settings, and choosing Opt Out.
What happens if my checking account is closed?
If your Checking Account is closed before your Ca$hPerks cash back reward from the prior month is credited to your account, the cash back reward for that month and any earned during the current month will be forfeited. If your account was closed due to fraud and re-opened under a new number, we will transfer the pending rewards.
Can the merchant see my personal information?
No, JHCU does not provide any personal information to merchants. Your VISA® debit card is associated with an anonymous number. The credits from that number are then matched to your Online Banking account on a secure server.
Can the joint owner on my account access Ca$hPerks?
Yes, joint owners can activate and redeem rewards as long as they have an active JHCU Visa Debit Card on the account. However, rewards cannot be used separately by both owners; whoever redeems the reward first will get it.
