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Questions
Have questions? We have answers. Find quick answers to common questions about our accounts and services.
How do I stop an automatic payment from being charged to my account?
The best way to stop the payment is to contact the vendor who is submitting the request. If they are unresponsive, you may request a one-time or permanent stop payment of ACH debits. You can use a one-time stop payment to stop a single payment for the requested date and amount. A permanent stop payment will cancel all future payments to that vendor.
To request a one-time or permanent stop payment for automated debits, you must complete the Stop Payment Form. Please contact us for assistance.
How can I transfer money with this account?
We offer free ACH Transfers and free incoming wire transfers with this account. If you’re looking to send money to someone else, we also offer Zelle®!
How can I set up a direct deposit?
Processes for signing up can differ by employer, but at the very least, you will need:
- Your nine-digit account number (provided at account opening, viewable on checks you have for your JHCU account, or on your statement)
- JHCU’s Routing and Transit Number, 252076235.
For more information, click here or talk to your employer.
How does overdraft protection work?
We have several overdraft options to meet your needs. Our Courtesy Payment overdraft option is the standard protection available to all account holders. We also offer courtesy transfers from a Share Savings Account, a Loanmaker Line of Credit, or a Home Equity Line of Credit.
Does a debit card come with this account?
Yes. You’ll get a free VISA® Debit Card that you can use at over 30,000 fee-free ATMs nationwide through our partnership with the CO-OP Network, plus many JHCU ATMs on Hopkins Campuses.
