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The Johns Hopkins Federal Credit Union

JHFCU Credit Card FAQ's

Just click on the questions below and you will find answers to common questions and problems. If you're unable to locate your question here, please feel free to contact JHFCU for further assistance.

Q. How Do I Apply for a JHFCU Credit Card?

A. You can apply online once logged into your account, call JHFCU at 410-534-4500, stop by a branch, or print the application and mail, fax or bring it in.

Q. Which Card Is Right For Me?

A. JHFCU is offering two great options. If you want to transfer a balance, or feel you will carry a balance from month-to-month, our regular Platinum Visa card offers a rate as low as 7.90% APR*. Your rate will be decided based on your credit and income.

Our Platinum Visa Rewards card has a slightly higher interest rate, starting as low as 9.40% APR*. If you typically pay off your balance in full each month, and/or want to earn rewards points, our Platinum Rewards card may be better choice.

*APR = Annual Percentage Rate

Q. How Long Will It Take To Get My Card?

A. Cards are processed and mailed once your application is approved. They typically are processed within 3-5 days, and should arrive in 7 business days from application date, depending on the mail.

Q. How Do I Activate My Card?

A. Your card will arrive in an inactive status. You will need to call the toll-free number that is on the sticker on the card, and will need to verify certain information in order to activate the card. Once the card is activated, you can begin using it immediately. No need to call from home phone number

Q. How can I Change my PIN?

A. A special Visa Credit Card Personal Identification Number (PIN) will be sent separately to you by mail. This PIN is for ATM Cash Advances. The PIN mailer will include the phone number and the validation number that allows you to change your credit card PIN. If you do not retain the form or record the validation number, we will need to order a new PIN mailer for you. Note, PINs for credit cards cannot be changed in our branches.

Q. Can I Have A Joint Owner on My Credit Card?

A. Yes, Joint owners can be added to the application. A Joint Owner has co-ownership of the card and can use it just as the Primary Owner would. The Joint Owner is equally responsible for paying off the balance of the card.

Q. Can I Have an Authorized User on My Credit Card, or Add One in the Future?

A. Yes, Authorized users can be added to a member credit card account. To add an Authorized User, a form needs to be completed and signed by the card holder and authorized user. The Authorized User must be over the age of 18. In the future we hope to have an online form for adding Authorized Users.

Q. Will a Joint Owner Have The Same Card Number?

A. No, credit cards are issued with unique numbers in all cases.

Q. What is the Difference Between a Joint Owner and an Authorized User?

A. No account information will be given to the Authorized User.

Q. How Will I Know What My Rate Is?

A. You will receive a letter at the time your card is approved stating your rate and initial credit limit.

Q. Will My Rate Ever Change?

A. JHFCU is offering a "Non-Variable" rate credit card product. This card is NOT linked to an index like Prime or LIBOR, and thus will not go up or down automatically. But your rate could vary at some point based on circumstances with your account or credit standing, and/or interest rates in general. You would receive advance notice (45 days) about any change and would have the option to payoff and close out the card. Any rate changes would only affect future transactions, not your prior outstanding balance.

Q. What Will My Limit Be?

A. JHFCU uses various criteria to set each member's Visa credit line limit. The maximum amount allowed is $15,000, but each individual's limit will vary based on credit, income, amount of other unsecured JHFCU loans, and other variables. Your limit will be displayed on the letter you receive when the Credit Card account is established.

Q. How Can I Increase My Limit?

A. You may apply for a credit increase buy contacting JHFCU. Your increase, if granted, will be based on your current income and credit situation, as well as your card history.

Q. Will My Limit Ever Be Decreased?

A.JHFCU reserves the right to decrease a member's credit limit under certain circumstances, including but not limited to a drastic change in your credit score, late payments to JHFCU, or other situations. An annual review of the cardholder base for possible evaluation of increase and or decrease of credit limits will be conducted.

Rewards

Q. How Can I Tell if I Have a Rewards Card?

A. If you view your account in Online Banking, the credit card will be listed as Rewards Visa Card. The card itself will have the word "REWARDS" imprinted on the back lower corner. Monthly statements will also reflect if your card is a Rewards card. Rewards cards will have a "1" as the 8th number in the 16-digit card number.

Q. How can I Enroll In/Track Rewards?

A. All Rewards cardholders are automatically enrolled and begin earning points with purchases as soon as you activate the card. In order to track your Rewards points, you need to log into the UChoose Rewards site, and register your card. You can then track or redeem points.
NOTE: The UChoose Rewards will not initially be integrated into online banking, but we hope to integrate them in the future so you can see your rewards points after logging into your main JHFCU account.

Q. Is there a Mobile App for Rewards?

A. Yes, there are Apps available for Apple and Android smartphones.

Q. Will Rewards Points Ever Expire?

A.Yes, Rewards points will expire after three (3) years if not redeemed for merchandise.

Q. How Can I Earn Points?

A.You earn points for each merchandise/service purchase transaction. In our current program, you will earn 1 point for each $1.00 charged on the card. Points are not earned for Cash Advances or Balance Transfers.

Q. Do Merchants Offer Any Promotional/Incentive Points?

A.Yes, some of the merchant-partners will offer special programs where you can earn extra bonus reward points. To find what might be available, visit the UChoose Rewards site.

Q. What is the Maximum Number of Points I can Accrue?

A.100,000 is the maximum number of points that can accrue; any more earned after that will drop off.

Q. Will I Get a Warning When My Points Are Due to Expire?

A.Yes, you should receive a 90-day warning email prior to expiration.

Q. What Can I Get With My Points?

A.JHFCU's UChoose Reward program offers a wide array of items for redemption with your Visa Rewards Card points. There are various merchandise items, including electronics and even trips or tickets to events, or gift cards.

Q. How Do I Redeem Points?

A.Register your credit card on the website. Track your points, and once you have a sufficient amount you can browse the site for eligible merchandise and begin shopping.

Q. What Do I Do if I Redeem Points for an Item and it Doesn't Arrive, or Arrives Damaged?

A.Contact UChoose Rewards at www.uchooserewards.com and choose CHAT.

Q. I made a mistake when I redeemed my rewards. Can I change my order?

A.No. Once points are redeemed you are not able to change what was picked.

Q. If I return an item that was purchased with my credit card, will the points be deducted from my point balance?

A.Yes. If you return something purchased with your Rewards card the Rewards points will be deducted from your Rewards points balance.

Q. What happens to my rewards if I cancel my card? Can I still redeem them?

A.Once your credit card has been canceled/closed, you will no longer have access to these rewards. All points accrued will be lost.

Using your JHFCU Visa Credit Card

Q. When Will a Transaction Show on My Account?

A.A transaction will appear as "pending" almost immediately after the purchase takes place. However, transactions actually post once a day, in the morning normally.

Q. When Will the Pending Hold Drop Off, if the Hold Was For Something That Didn't Match Up?

A.If the actual transaction does not come through and match the pending amount, the pending amount will drop off after 36 hours.

Q. How Do I Dispute a Transaction?

A.The best way to dispute a transaction that you feel is in error is to contact the merchant. A merchant will be able to act more quickly and reverse a wrong charge. If you cannot resolve the issue with the merchant, you may contact JHFCU and we will put a claim through Visa. Note that this process can take up to 90 days.

Q. How do I report Fraudulent Transactions?

A. A. If you discovered fraudulent or suspicious transactions associated with your credit card, please contact the credit union at 410-534-4500 or 1-800-543-2870 as soon as possible to prevent further damage.

Q. What Should I Do if I Am Planning To Travel Out of the Country?

A.If you are traveling abroad, please download and complete our Travel Notification Form (add link here). After you fill in the form, fax or scan it and email it to JHFCU. In the future we plan to have a secure online Travel Notification Form that you can submit electronically.

Q. What Should I Do if my Card is Blocked When I Am Traveling?

A.Contact the credit union 1-800-543-2870. If you are traveling out of the country, you may need to call our regular number at 410-534-4500. If you call and it's after our normal business hours, you will have an option to be routed to our after-hours Card Services Center. They may ask to verify information before unblocking your card.

Q. Will My Card Ever Be Blocked?

A.JHFCU uses a sophisticated transaction monitoring system to track card activity. If the activity falls out of a normal pattern, your card access may be suspended.

Q. What Happens if My Card is Blocked?

A.If your card is blocked, our Fraud Monitoring Service will attempt to contact you at the home phone number we have on file.

Q. Where Can I Find My Credit Card Information Online?

A.Your JHFCU credit card balance, history, and pending transactions can be found on JHFCU's Online Banking site. Your Credit Card, whether it is the low-rate or the Rewards card, will be listed on the Account Summary screen under the Loans section. ALL CREDIT CARD ACCOUNTS WILL HAVE SUFFIX 77. The Rewards Card will be listed as Rewards Visa Card; the low-rate card will be listed as Visa Credit Card. You can make a payments to your Credit Card account by transferring from your JHFCU Checking, Savings, or other transaction account. You cannot transfer FROM the Credit Card online at this time.

Q. How Can I Make a Cash Advance?

A. In a Branch Our branch staff can help you make a cash advance from your JHFCU Visa Credit Card. You can simply go to a teller window. You do not need to bring/show your Credit Card, but as always will be required to show a valid photo ID. You may withdraw up to your available limit:

At an ATM You will be mailed a Personal Identification Number (PIN) after your card is sent. You can use your Credit Card and PIN to make a cash advance at any ATM displaying the Visa or PLUS network logos. NOTE: There is a daily ATM cash withdrawal limit of $600. No increases in the daily limit will be allowed.

Via Telebranch24 You can transfer from your Visa Credit Card to another JHFCU account over the phone. The Cash Advance fee will be charged that night.

You cannot make an Online Transfer/Cash Advance into another JHFCU account at this time. This feature may be added in the future. Please note that all Cash Advances begin being charged interest starting on the date of the advance, and that there is a Cash Advance Fee (see next question).

Q. Can I use my Visa Credit Card as an Overdraft Source?

A.No. At this time your Visa Credit Card is not an option for overdraft protection for checking.

Q. When Will the Cash Advance Fee Be Applied To My Account?

A.The fee will be charged in the nightly processing run on the date of the Cash Advance.

Q. How Much is the Cash Advance Fee?

A.The fee for cash advancement is $5 or 2% of amount advanced each day, whichever is greater. Interest begins accruing immediately.

Q. How Can I Do a Balance Transfer to Pay Another Outside Credit Card?

A.Balance transfers can be completed at any branch. Branch staff will assist with the issuance of payments made directly to outside credit card. Note that initially JHFCU will be sending any Balance Transfer payments via US Mail. You should account for mail time and should continue to make any minimum required payments until the payment is posted to your outside account.

Q. How Do I Change My Personal Identification Number (PIN)?

A.To change your Visa Credit Card PIN, you need to call the toll-free number that is on the PIN mailer. Unlike JHFCU's Visa Check cards, you cannot change the PIN at one of our branches.

Q. What Do I Do If I Forget My PIN?

A.If you forget your Credit Card PIN, please contact the credit union and we can order a new PIN. The new PIN will be mailed to your address on file.

Paying your JHFCU Visa credit card bill

Q. How Can I Make a Payment?

A.There are many options for making a payment to your JHFCU Visa Credit Card:

1) Transfer online from Checking, Savings, or another transactional account to your Visa Loan account. Payment will be credited immediately and balance and available credit will be updated.
2) JHFCU's Online Bill Payment You can use JHFCU's Online Bill Payment service to make a payment, but note that it will take 2 business days to credit the Credit Card account and update the balance. If you do like to use Online Bill Payment for ease of paying all your bills and tracking, you can pay your Credit Card this way. When you set up JHFCU as a Payee, use your 9-digit JHFCU Account number - SUFFIX 77. Do not use the 16-digit number on the plastic credit card. You should use JHFCU's main address, 2027 E Monument St, Baltimore, MD 21287.
3) JHFCU TeleBranch 24 You may transfer your payment from a JHFCU account to your Visa; use suffix 77.
4) Online Bill Payment from an Outside Bank - When you set up JHFCU as a Payee, use your 9-digit JHFCU Account number - SUFFIX 77. Do not use the 16-digit number on the plastic credit card. You should use JHFCU's main address, 2027 E Monument St, Baltimore, MD 21287
5) Mailed Check Payment
6) Branch Payment by Check
7) Branch Payment by Transfer

NOTE: You should not set up automatic recurring transfers, since the monthly amount will vary. Also, Payroll Deduction payments are not an option for the Credit Cards.

Q. When Will I Receive My Credit Card Statement?

A.JHFCU's cycle date for Card Statements is the 18th of each month; statements will be sent out within a few days after the cycle closes. If you are enrolled in e-statements for your regular JHFCU account, you will automatically be enrolled in e-statements for your credit card. The Credit Card statement will appear on the same screen as your regular account statement.

Q. When Is My Payment Due?

A.Your due date is at least 25 days after the close of the billing cycle. Your Credit Card payment will be due on the 15th of each month.

Q. What If My Payment Arrives Late?

A. If your payment arrives past the scheduled Due Date, you will owe interest for the prior billing cycle and current billing cycle, which will be added to your next bill. A Late Fee of $25 will also be assessed.

Q. How Much Will My Payment Be?

A.Your Minimum Payment due will be 2% or $30, whichever is greater. Of course you can pay the balance in full each month to avoid interest charges, and/or can pay more than the minimum payment due at any time. Please note: If you have a total outstanding balance of under $30 for the first statement cycle, the system will still show a minimum of $30 due, but you are only responsible for the amount charged.

Q. What Happens If I Pay My Bill On Time, But The Check I Use Is Returned (Bounced)?

A.If you made a payment by check that was returned for non-sufficient or non-available funds, we will reverse the payment on your account. You will be charged interest on outstanding balances as if the payment were never received, and will be charged a Returned Check Fee as well. If your reversal is made after the due date and you didn't make another minimum payment, you will incur a Late Fee, too.

Q. I Used To Carry A Balance, But Paid My Account In Full This Month; Why Was I Charged a Finance Charge?

A.Depending on the statement cycle and your average daily balance, you may have had a residual balance in the new cycle even though you paid off your balance with your last payment.

Card Replacement

Q. What If My Card is Lost, Stolen or Damaged?

A.Contact the credit union. If you call during our normal business hours, we will deactivate your card. If you call after hours, our third-party card processor will deactivate your card to prevent unauthorized activity from occurring.

Q. How Do I Get a Replacement Card?

A.Contact the credit union. Your old card will be deactivated and a new card will be processed and mailed. Note that JHFCU charges a $15 Card Replacement fee, unless there are extenuating circumstances for the card replacement.

Q. When Does My Card Expire?

A.Your card will expire on the last day of the month, 30 months from month of issuance.