Scammers work relentlessly to take identities and steal funds. Rest assured, our team at JHFCU works tirelessly to continuously evolve and upgrade our security to stay ahead of these threats.
JHFCU does not initiate emails, texts or phone calls seeking your personal data, account or card numbers. Never provide sensitive personal information to anyone who emails, texts or calls you unexpectedly. If you suspect fraud on your account, receive suspicious calls or emails, or if you have an issue with card, please contact us.
Our fraud department will NEVER ask for:
- Online Banking User ID
- Online Banking password
- Answers to your Online Banking security questions
- Card PIN
- Security code on the back of your card
TEXT - This is the first method of communication we will use.
- A text alert from the JHFCU fraud department will always be from a 5-digit number (37268), NOT a 10-digit phone number.
- A valid notification will provide information about the suspect transaction, and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop.’ It will never include a link.
- If you received a text message from our fraud department and are unsure about responding to it, please call us directly at 410-534-4500.
PHONE CALL - If we are unable to send a text, we will call.
- A phone call with our fraud department will only include a request for your ZIP code—no other personal information—unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask you to confirm your identity before proceeding.
- You will never be asked for your PIN or 3-digit security code on the back of your card.
- Our fraud department may contact you any day of the week, including holidays. They do not use our credit union phone numbers (410-534-4500 or 1-800-543-2870) to contact you.
Check all of your accounts regularly to review and confirm transactions and report suspicious activity immediately.
If you received a call or text message from our fraud department and are unsure about responding to it, please contact us at 410.534.4500. For more details on scams and how to avoid them, click here.
How To Spot Scams