At the Johns Hopkins Federal Credit Union we are always looking for more ways to serve our members and become better, faster, stronger. The new, improved, and expanded services we are launching are designed to make your life more convenient and to give you the tools you need to make banking easier and more efficient. We have read your letters and e-mails, and talked to you on the phone and at the branch, and have come up with some new solutions to meet the needs of our membership. Like the headline says… We’re On It!  And we will continue to stay on it, so keep on sending your requests!

ON the Phone & In the Branch More Hours to Serve You
You can’t always call us or make it to a branch before 4:00 p.m., so we have now made ourselves available via phone until 6:00 p.m. on weekdays and we have extended hours one night a week in most branches. In an attempt to increase convenience, we are extending our hours effective October 1.

Phone Services Department:
8:30 a.m. – 6:00 p.m., Mon, Tues, Thur, Fri
10:00 a.m. – 6:00 p.m., Wed
Branch Hours (excluding Eastern):
Open until 6:00 p.m. on Thursdays

ON More Lines
We are doubling the amount of lines available on Telebranch 24, which means that getting through will be quicker and easier!

ON Your Desktop
Quicken users will soon be able to export JHFCU account data! In mid-to-late October you can go to www.jhfcu.org, click on the Quicken link, and follow the instructions to download your JHFCU account information into your Quicken software. Managing your personal finances will be a lot easier and less time-consuming, leaving you more time to do more enjoyable things! Also, soon we will be adding Personal Finance Works, a “Quicken-like” service in homebanking for budgeting, tracking expenses, and more.

ONLine with More Options
With more of our members banking online, we want to find more ways to make it easier. See what you think of these options!

Bill Payment and Presentment
The most exciting upgrade to our Internet Branch is Bill Payment and Presentment.
It’s safe, fast, and accessible 24/7. Some of the features include:

    • Receive, view, manage, and pay bills right from www.jhfcu.org
    • Set up e-mail alerts for bill arrivals, due dates, upcoming payments, and more
    • Schedule automatic recurring payment rules for each payee
    • Create payment reports
    • Get check clearing confirmation for bills paid via check

If you currently have bill payment, your information will transfer to the new system automatically.

Enhanced E-statements
The new e-statement program will allow us to include notices that typically get sent with paper statements so you will have them on file with your e-statement vs. getting a separate notice.

Faster Loan Application Processing with Instant Notification
If you apply online, in many cases you will know seconds after submission whether your loan has been approved, 24-hours a day. The Credit Union will still need to complete its final verification, but the new application will allow for faster processing.

Online Deposits
JHFCU is planning to offer an online deposit service in early 2009. You will be able to scan certain checks via your home scanner and enter the deposits online for credit. Each deposit will be processed electronically and credit will be made to your account without receipt of the physical check. Watch the website for details.