Your Telebranch24 PIN is the PIN that you use to access the Call24 system (over the phone). Normally this number is the same number that you used to access your account online prior to January 23.
Yes, but you will have to use “web connect” with Quicken 2009 or higher at this time. “Direct Conect” is not available at this time. To us web connect you will need to do the following to download your information:
We plan to have Direct Connect available within the next few months.
After you complete your registration, the next time you log in you will use your User Name and Password that was created during the registration process.
Please make sure you are not entering spaces or using capital letters. At this time capcha is all lowercase, letters/numbers, and has no spaces. If the Capcha code is unreadable please hit refresh to obtain a new code.
At this time you will have to contact the Credit Union to place a check order. If you know exactly what check you want you may contact us through the secure messaging within you account to order checks.
Not at this time. We are working to have this option available in the future
At this time “no end date” is not available for recurring transfers, we expect to have this available in an upcoming release.
The “Old Password” is the temporary password which was emailed to you.
Most likely the code entered during registration was not in the correct upper/lowercase format. Try to reregister your device, using a case-sensitive format.
We are currently working on making this available to members. This should be available in a future release.
Online Scheduled Recurring Transfers (e.g. Checking to Savings, or transfers from your Savings/Checking to a Loan that you set up in online banking) will need to be set up again. Unfortunately the old records could not be converted.
Alerts were not converted — so if you had some set up, you will need to establish them again. However, there are several more Alert choices now available.
FinanceWorks is no longer available, but we have a new personal financial management tool, MoneyDesktop, which allows you to budget, track expenses, and add in external accounts to see your financial picture.
Because Bill Payment is through a company outside of JHFCUs online banking pages, you are asked to accept third party cookies to access it using some browsers, such as Firefox (because you are not accessing the page directly, but through a "secure single sign on"). To allow 3rd party cookies for just Bill Payment (and no other sites/pages), you can add the following URL to your browser’s trusted sites: https://billpay.ezbills.com. Another options is to manage cookies for an individual site/page by Right-clicking on the web page, select "View Page Info," then select ‘Allow’ on the ‘Set Cookies’ option from the ‘Permissions’ tab. (This is how it works in Firefox 10, so you may need to upgrade if you don’t see these options).